• Profile

    In order to stay competitive in a global economy companies are depending more and more on their Shared Services Centers to drive greater productivity, improved performance, lower costs and find new avenues for value, such as innovation. As a result Shared Services Centers are under constant pressure to meet the increasing demands of delivering quality and service while also being asked to add further value beyond cost reduction. In order to effectively uncover additional value opportunities there is a pressing need to make the Shared Services Centers more business relevant and tied to corporate goals to be able to move away from transaction processing and truly be an enabler of growth for the business.

    Datamatix is pleased to present the “11th GCC Government Shared Services and eServices Quality Excellence Conference”, which aims to capture the significant value in employing effective customer care strategy, to mobilize resources and secure long term sustainability and profitability. The event aspires to gather leading practitioners from a diverse group of companies and share how they have been able to leverage their platform to deliver greater value and growth opportunities for the business, with a particular emphasis on how they have been able manage the continuous behavioral, cultural, and engagement challenges that can often plague Shared Services Centers.

    The event will enable participants to gain insights about the latest best practices, case studies, and business process into tackling the latest challenges in eServices whilst uncovering the various issues, threats and vulnerabilities in developing eCitizens and eCommunity.

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  • GCC Shared Services Report

    Datamatix presents the annual GCC Government e-Services Development Report that measures the sustainability and profitability of the GCC government organization’s e-Services that provides and reflects a higher degree of strategic flexibility. The report includes highly relevant case studies and statistical reports that evaluate the deployment, cost effectiveness, standardization process, and vulnerability of the e-Service strategies that enable networking opportunities and efficient quality services to the customers to promote the expansion of e-Citizens and e-Community.

  • Event Speakers

    Datamatix is renowned for its high quality and influential speakers, who not only address their subjects in a clear and concise manner, but also helps their audience immediately apply what they have learned to their professional careers and lives. Meet our innovative and remarkable speakers, who inform, inspire and breathe life into our events.

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  • Arabic Content Development
    Organizations in the region are boosting Arabic-language content online to meet demand from a rapidly growing Arab audience. We, at Datamatix through our expert Arabic content developers, are working on several initiatives to help increase Arabic-language content.
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  • Conference Mission Statement

    The mission of the 11th GCC Government Shared Services Centers and eServices Quality Excellence Conference is to capture the significant value in employing effective customer care strategy, to mobilize resources and secure long term sustainability and profitability.

  • Who will attend
    The conference will be attended by eGovernment executives, decision-makers ad key policy makers from regional and global government organizations including:
    • CEOs, CFOs, CTOs/CIOs, VPs
    • Managing Directors and Department Heads
    • eGovernment and eService Leaders
    • Chief Marketing Officers and Experts
    • CIOs, IT Managers, IT Directors and CTOs
    • Project Managers and Consultants
    • Corporate Communications Managers
    • Telecom and Internet Service Providers
    • Information Technology Professionals and Experts
    • Technical Support Professionals
    • Solution and Service Providers
    • Customer Care Professionals
    • Academia and Researchers
    • And many more...
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  • Event Questions
    Datamatix provides our privileged participants with an excellent opportunity to get your queries— on the session topics— addressed with our expert speakers guidance and insights through our website thereby optimizing intellectual exchange of knowledge and information.
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  • Customer Care Excellence Awards
    The Middle East Government and Business Organizations’ Customer Care Excellence Awards highlight, acknowledge, and celebrate outstanding achievements in Customer Service among regional government and business organizations.
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Event Speakers
  • Dr. Ahmad Tahlak
    Dr. Ahmad Tahlak
    President & Chairman
  •  Adil  Kassabi
    Adil Kassabi
    TADAFUR Consulting Services
  • Mr.Carlo Pignataro
    Mr.Carlo Pignataro
    Founder& Master Trainer
    S.S.E. Training Solutions
  • Ruth Field
    Ruth Field
    Joshua Group LLC
  • Usman Zafar
    Usman Zafar
    Country Manager (Middle East & North Africa)
    ]init[ Services for the e-Society
  • Devidu Anand Venkateswaran
    Devidu Anand Venkateswaran
    Head of Information Systems & Process Excellence
  • Sumair Ahmed Sayani
    Sumair Ahmed Sayani
    Managing Director Public Enterprise & Emerging Sectors
    Middle East North Africa & Pakistan at Nielsen
  • Akvile Pareigyte
    Akvile Pareigyte
    Digital Marketing Consultant
  • Suhail Bin Tarraf
    Suhail Bin Tarraf
    Chief Executive Officer
    Tanfeeth, UAE
  • Hessa Al Ghurair
    Hessa Al Ghurair
    Head of Human Resources
    Tanfeeth, UAE
  • Anirvan Sen
    Anirvan Sen
    Shared Services, Cross Functional Global Leader UAE
  • Loulwa Darweesh Al-hammadi
    Loulwa Darweesh Al-hammadi
    Acting Director of Integrated Government Services in Western Region Municipality
    Western Region Municipality
Event Sponsors
Gold Sponsors
Platinum Sponsor
LiveZilla Live Chat Software