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Event Profile

In order to stay competitive in a global economy companies are depending more and more on their Shared Services Centers to drive greater productivity, improved performance, lower costs and find new avenues for value, such as innovation. As a result Shared Services Centers are under constant pressure to meet the increasing demands of delivering quality and service while also being asked to add further value beyond cost reduction. In order to effectively uncover additional value opportunities there is a pressing need to make the Shared Services Centers more business relevant and tied to corporate goals to be able to move away from transaction processing and truly be an enabler of growth for the business.


Datamatix is pleased to present the “11th GCC Government Shared Services and eServices Quality Excellence Conference”, which aims to capture the significant value in employing effective customer care strategy, to mobilize resources and secure long term sustainability and profitability. The event aspires to gather leading practitioners from a diverse group of companies and share how they have been able to leverage their platform to deliver greater value and growth opportunities for the business, with a particular emphasis on how they have been able manage the continuous behavioral, cultural, and engagement challenges that can often plague Shared Services Centers.


The event will enable participants to gain insights about the latest best practices, case studies, and business process into tackling the latest challenges in eServices whilst uncovering the various issues, threats and vulnerabilities in developing eCitizens and eCommunity.

GCC Shared Services Report

Event Speakers

Datamatix is renowned for its high quality and influential speakers, who not only address their subjects in a clear and concise manner, but also helps their audience immediately apply what they have learned to their professional careers and lives. Meet our innovative and remarkable speakers, who inform, inspire and breathe life into our events.

Arabic Content Development

Conference Mission Statement

The mission of the 11th GCC Government Shared Services Centers and eServices Quality Excellence Conference is to capture the significant value in employing effective customer care strategy, to mobilize resources and secure long term sustainability and profitability.

World Customer Care Managers Participation

Who will attend

The conference will be attended by eGovernment executives, decision-makers ad key policy makers from regional and global government organizations including:
  • CEOs, CFOs, CTOs/CIOs, VPs
  • Managing Directors and Department Heads
  • eGovernment and eService Leaders
  • Chief Marketing Officers and Experts
  • CIOs, IT Managers, IT Directors and CTOs
  • Project Managers and Consultants
  • Corporate Communications Managers
  • Telecom and Internet Service Providers
  • Information Technology Professionals and Experts
  • Technical Support Professionals
  • Solution and Service Providers
  • Customer Care Professionals
  • Academia and Researchers
  • And many more...

Online Forum

Customer Care Excellence Awards

The Middle East Government and Business Organizations’ Customer Care Excellence Awards highlight, acknowledge, and celebrate outstanding achievements in Customer Service among regional government and business organizations.