Customer Service Glossary
| Name |
Description |
| Favourite | _ Bookmark |
| FILE TRANFER PROTOCOL | FTP the standard Internet protocol for transferring files |
| FIREWALL | computer gateway (including hardware, software and |
| Firewall | Firewalls are used to control communication between two networks. They might be used, for example, to connect a public agency network to the internet. |
| Flash | The Flash program enables interactive vector graphics, animation and presentations to be created. To view the films, a plug-in which can be obtained free of charge is required. |
| Flash card | The Flash card is a portable storage medium. |
| Frame | A website can consist of several HTML pages, which are known as frames. Frames cannot be interpreted by older text browsers and screen readers. |
| FREEWARE | shareware that is openly available to the public without |
| FRONT OFFICE SYSTEM (or FRONT-END) | computer infrastructure in an organisation |
| Front-end | Communications interface between an IT system and the user. A simple front-end, for example, might consist of an input form in which the user enters data which the _ middleware then routes to the _ back-end. |
| FUNCTIONALITY | the functional behaviour of a system. Functionality |
| Federal Education and Trainings Assistance Act | The Federal Education and Trainings Assistance Act (BAföG) regulates financial support of school and university students and apprentices. Assistance is in the form of a free of interest loan granted for the standard period of study. Eligibility for the lo |
| File | A file (record) is a factual and task-related arrangement and collection of documents which belong together. The goal is to keep the content available and traceable at any time. Files are recorded with a unique identification. Official documents need to f |
| Frequently Asked Questions | Frequently Asked Questions (FAQ) is a collection of questions and their answers which are asked frequently about a specific topic. They are maintained in the form of a web page or in a document. |
| Front Office | Front-office refers to a set of application programmes and (virtual or physical) access points that enable direct contact between customers and service providers. In eGovernment, these include web portals, offices for citizens contact, and call centres wh |
All contents, such as text, graphics, logos, button icons, egov_images, audio clips, and software are under the copyrights of Datamatix and are protected by international copyright laws. Also, the methodology, terminology, models, explanations and case studies presented are the proprietary with copyrights and all rights reserved for Datamatix. Reproduction / Copying / Using of the contents by any means without written consent is strictly prohibited for any party under any circumstances and Datamatix reserves the right to take any legal action according to the rules and regulations.
© Copyright Datamatix Group 1989-2013. All rights reserved.