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Customer Service Glossary

Name Description
DATABASEinformation maintained in a computer storage system.
DATE/TIME STAMPthe date and time a transaction or document is initiated or
de lege lataLatin: in accordance with the law is it now stands
Debit cardA paid in advance card with which services can be paid. It distinguishes itself from the _ electronic purse in that the same card cannot be recharged and the value units do not represent monetary units. Debit cards are, for example, phone cards or scratch
Debit noteCollection of an amount of money from the account of the party liable to pay triggered by the payee. Prerequisite is the written consent of the party liable to pay.
DECRYPTIONthe cryptographic procedure of transforming ciphertext
Deep LinkA _ hyperlink that leads to lower-level pages directly, circumventing the start page.
DENIAL OF SERVICEreducing the availability of an object below the level
Denial of Service, Distributed Denial of Service.Attacks intended to impair the _ availability of computers. “Distributed Denial of Service” (DDoS) attacks are based on a remote-controlled, simultaneous attack from a very large number of computers directed against a single target computer.
Deposit moneyAmounts deposited in bank accounts that are available for payment purposes. For example, credit balances of a current account, and usually the overdraft loan as well, can be used to make payments.
Dialer procedures_Payment procedures in which the customer settles a payment for a service received by dialling a special tariff phone number. The amounts are usually collected with the telephone bill.
DIGITAL CERTIFICATEan electronic device, which is issued by a third party to
Digital official identity cardOfficial identity card of the Federal Administration as a visual identity card in the form of a multi-functional chip card for IT applications.
DIGITAL SIGNATUREencryption process that validates the identity of a signer
Digital signatureMechanism for ensuring the security of electronic data in which a value is generated from the information using a private key. This value can then be verified using the associated public key. The digital signature is used to protect the _ authenticity and
DIGITALISATIONthe process of converting information in analogue form
DIRECTORY SERVICEa guide showing how to contact individuals or sections
Dispute entrySupports the enforcement of third-party rights against a domain owner registered with _ DENIC. A domain marked with a dispute entry by DENIC can be further used by its owner, but not transferred to a third party. Moreover, the applicant of a dispute entry
Document management systemSystem (hardware and/or software) used to manage documents (texts/images) and save document histories (e.g. version management).
Document type definitionThe document type definition (DTD) defines the tags which are necessary and possible and also the structure of a document. The reference to a DTD in an HTML document appears in front of the tag.
DOMAINa domain is part of the naming hierarchy of the Internet.
Domain grabbingThe first registrant of a domain who does not intend to use the domain for his own purposes, but to prevent it from being used by third parties in order to be able to charge a price that is as high as possible for the transfer of ownership.
DOWNLOADtransfer of data from a server to your computer's hard
DYNAMIC PAGES dynamic HTMLis a collective term for a combination of new HTML
DMV (Department of Motor Vehicles) RevenuesRevenues generated through The purchase of driver histories by The insurance industry.
Data MiningData Mining is the process, usually using ICT, of automatically analysing and synthesising large volumes of data to identify patterns and turn raw data into more intelligible information, using tools such as classification, association rules, clustering,
Data PrivacyData privacy is a specifically emerging concern in the context of the Internet.
Data ProtectionData protection is an emerging need, which is addressed in several initiatives to provide a range of measures to protect personal and sensitive data from unauthorised public access, and to control the flow of such sensitive data and information.
DatabaseA database is an electronic memory for saving and managing a large amount of data. It is concertedly used by different programs and users and provides fast access to stored data.
Decision Support SystemsA Decision Support System is a computer supported system that provides relevant information for management in its decision-making role. DSS also supports management in active processes of problem-solving and decision-making.
Digital GovernmentDigital government is the use of information and communication technology to support and improve public policies and government operations, engage citizens, and provide comprehensive and timely government services. The primary delivery models of digital g
Digital PreservationDigital preservation refers to the ability to display, retrieve, and use digital data collections over a long time-span and in the face of rapidly changing technological and organisational infrastructures and elements. Electronic long-term archiving is a
Digital Rights ManagementDigital Rights Management (DRM) covers technologies and legal mechanisms to protect the copyrights of digital data (audio, video, documents, and software) and access to it.
Digital Signature ActThe Digital Signature Act (Signaturgesetz - SigG) stipulates the basic conditions for the electronic signature. The Act shall enhance security during the issuing of electronic signatures and reliable identification of fake or falsified signed data. It def
DimensionDimension [in eGovRTD2020] is a variable depicting two opposing extremes on the future of eGovernment in 2020 and is a particular type of issue. For example, in the dimension "trust in government", one extreme is "distrust in government" and the other ext
Document Management SystemA Document Management System (DMS) is a software system for storing, tracking, editing, managing and publishing electronic documents. Unlike traditional archival storage systems it provides additional functions for the handling of documents. Other terms f
DOMEA ConceptThe DOMEA concept is a concept for document management and electronic archiving in public administrations. The main goal of the DOMEA concept is the implementation of the electronic file in order to ensure seamless transmission and realise full electronic
DoppikDoppik is the short form of the method of double-entry accounting used nowadays in public sector cost accounting. It has replaced cameralistics.
Dublin CoreDublin Core is a standardized format for metadata with a defined set of 15 core elements (author, title, publisher etc.) for the description of documents. This international standard represents a major improvement in the retrieval and archiving of documen