Customer Care
Assessment
 DCS
offers an in-depth analysis of a company's Customer Care
function with emphasis on the five essential elements of
exceptional service: Culture, Customers, Employees, Processes
and Technology. The outcome of the analysis is a detailed design
for a comprehensive Customer Care system and a plan for
implementing the new system in an in-house or outsourced
environment. |
Customer Care Audit
 For
companies requiring a top-level analysis only, this program
provides a high level review of a company's current Customer
Care system. Bulleted recommendations for improvement are
delivered to management at the end of the third day. |
Outsourcing
Advisory Services
We assist companies with determining
if outsourcing the Customer Care function is in the best
interest of the company and its customers. If the decision is
made to outsource, we provide assistance with identifying
qualified vendors, developing the Request for Proposal,
negotiating the contract and ensuring a smooth transition to the
outsourcing partner. |
Satisfaction
Surveys
 DCS
designs and implements customer satisfaction measurement
programs that provide meaningful information for organizations.
Surveys typically measure staff performance as well as overall
customer satisfaction. Survey data is gathered, analyzed and
reported. If desired, recommendations are offered. |
