Datamatix

8th GCC Government and Business Global Competitiveness Customer Care Strategy Development Conference Commences Today

Dubai, UAE -The 8th GCC Government and Business Global Competitiveness Customer Care Strategy Development Conference which opened last February 21, 2010 concluded today at the Burj Al Arab Hotel with Sheikh Mohammad Maktoum Bin Gomaa Al Maktoyum, Chief of the UAE Snooker and Billiards association as the chief guest of honor.

During the first three days, the conference undertakes several experts placing emphasis on customer care innovative tools, methods and systems to be used across all levels of government organizations in order to stay ahead of the global competition.  It hosted high-level and interactive panel discussions, and global case studies presented by well renowned speakers like Mr. Ahmad Tahlak, Chairman of LEVENBERT; Ms. Ruth Field, Chief Executive Officer of Joshua Group LLC; Ms. Janine M. Bensouda, Founder and President of Bensouda Consulting; Mr. Saleh I. Al-Shabnan Project Executive, Supply Chain Management Project (EMDAD) Saudi Basic Industries Corporation; Mr. Bob Andrzejewski, Partner of Bensouda Consulting; Mr. Robert Keay, Chairman of The International Customer Service Institute and Mr.Jassim Al Hammadi, General Manager of First Information Security; and Mr. Mohammed S. Zawaideh, Chief Executive Officer of Oneteamconsult - Jordan.

Mr. Ali Al Kamali, the Managing Director of Datamatix stressed that, "In today's fast-paced and global economy, the growing demand from service-based organizations for practical guidelines has created a need for excelling in customer care. Customer service is the cornerstone of a solid, thriving business. The conference will cover topics on creating a positive business model that continues to grow and reap great financial rewards due to the kind of customers your organization attracts and whether or not you can sustain them."

Organized by Datamatix, the conference which aims to help regional organizations keep pace with the latest trends in customer service was being sponsored by Al Ain Municipality and Qatar Cental Bank.

Top notch speakers and panelists gather today to share their knowledge and experience including Mr. Robert Keay, Managing Director of Ethos Consultancy; Mr. Mohammed S. Zawaideh, Chief Executive Officer of Oneteamconsult - Jordan and Mr. Hamad A. Rahman Al-Mannai, Director of Financial Consumers Protection of Qatar Central Bank.

The day's session concluded with the hosting of the "4th Middle East Government and Business Organizations' Global Customer Care Competitiveness Excellence Awards" ceremony which was held to honor the outstanding contributions of the region's government and business organizations who have exemplified excellence and genuine sense of customer satisfaction that exceeds customers' expectations for value. 

 The winners honored at the ceremony under the 4th Middle East Government and Business Organizations' Global Customer Care Competitiveness Excellence Awards are as follows:

Samsung Electronics MEA CS HQ
Best Customer Care Award - Electronics Sector

Al Ain Municipality-UAE
Best Government Customer Care Award

Qatar Central Bank
Best Customer Care Award -Banking & Finance Sector

Qatar Airways
Best Airline Customer Care Award

Institute of Public Administration-KSA
Best Customer Care Award -Corporate Management

Dubai Metro-UAE
Best Public Transport Customer Care Award

Emirates, Skywards
Best Tourism & Travel Customer Care Award

For media enquiries please contact:  

Rodney Salcedo
Datamatix
Tel: +971 4 332 6688
Fax: +971 4 332 8223
E-Mail: rodney@datamatixgroup.com
URL: www.datamatixgroup.com