Datamatix Customer Care Institute measures the impact of customer services on corporate and government organizations. The impact can be measured in relation to the customer feedback on the organization’s customer service Responsiveness, Attitude, Simplicity, Transparency and Business Principles. The Institute provides a wide range of reports, data analysis tools, web site surveys and services to help monitor trends, common and best practices and improve customer experience of Middle East government and business organizations. Our reports allow companies to compare themselves to other companies in the industry, their competition and also against the largest companies in the Middle East and the best leading practice used globally. 

WHY IS THIS IMPORTANT?

The customer experience, satisfaction or approval is a crucial factor in establishing loyalty for your company or department’s services. While it is hard to determine the monetary value of that experience, it is crucial to be aware of trends and common practices within and across industries. In doing so your organization will discover how its customer services compares to others’ and where your strengths and weaknesses lie. Customer Service is a critical marketing factor which influences organizations looking to attract hesitant consumers with better customer care culture.

We offer:

Customer Service Benchmark Reports
Industry Benchmark Reports are based on the evaluation of key organizations from a specific industry, against specific factors affecting the experience of the customers. Included in the report you will find key statistics and trends, a list of the organizations reviewed with individual findings based on Customer Research. Benchmark reports provide accurate current practices within an industry or cross-industry group.

Customer Care Analysis
Customer Care Analysis allows for a thorough analysis of all of the factors and results collected as part of the organization’s research. This is an invaluable source of critical information for understanding how your organization stands out from the norm or against the best practices. You can compare your organization against multiple companies; alternatively you can appraise it ‘head to head against any named company, otherwise you can judge it against the best performing company in your industry. These services are available to both public and private organizations.

Customer Experience Audit
This service evaluates your organization's customer care practices and provides feedback against the best practice solutions. The audit, delivered as a 30-page written report, highlights areas of improvement and prioritizes actionable items to best develop your organization’s customer care skills. Organizations that score above a specified rating are eligible to carry the Institute’s Seal of Respect.

How are the Products Delivered?
Our Services can be purchased individually or delivered as part of a tailor made package to suit your company’s needs and requirements